Your data, in plain language.

• We collect the minimum needed to run the site, answer you and provide the products.
• Analytics and marketing cookies are off until you opt in. Reject is as easy as accept.
• We do not sell personal data and we do not use your content to train public AI models.
• You can access, correct, erase or export your data, withdraw consent and complain, at any time.
• Reach our Grievance Officer at grievance@tilarq.com. We reply within 30 days.

For tilarq.com, sales enquiries, newsletters and your Tilarq account, Techliphant Technologies Pvt. Ltd. is the controller (GDPR) and Data Fiduciary (DPDP Act).

When our business customers put personal data into Tilarq (for example contacts in Tilarq CRM or responses in Tilarq Forms), the customer is the controller / Data Fiduciary and we act as their processor / Data Processor under a Data Processing Agreement. If your data is in a customer’s workspace, please contact that organisation first; we will help them respond.

Each purpose below is specific. We do not reuse data for an unrelated purpose without telling you first.

We do not ask for special-category or sensitive data on this website. Please do not include health, financial account or government-ID details in forms or chat.

Tilarq AI grounds its answers in data you are allowed to see. Customer content is used only to deliver the service to that customer. It is never used to train shared or public foundation models.

When a task is routed to a third-party model provider, we use enterprise terms that prohibit training on your data and, where offered, zero or minimal retention. Prompts, responses and tool calls are logged inside your workspace so your admins can audit them. No decision with legal or similarly significant effect on a website visitor is made by automated means alone.

We use strictly necessary storage by default and everything else only with your consent. We honour the Global Privacy Control signal. Details, durations and a live control are in the Cookie policy. You can change your mind at any time via Privacy choices.

We never sell personal data or share it for cross-context behavioural advertising. We share it only with:

• Processors that run parts of the service for us: cloud hosting, email delivery, customer support tooling, payment processing and AI model providers, each under a written data-processing contract.
• Analytics or advertising partners, only when you have opted in to those purposes.
• Authorities, where the law requires it, after checking the request is valid.
• A successor business in a merger or acquisition, with this notice continuing to apply.

An up-to-date list of sub-processors, with their locations, is available from privacy@tilarq.com. Customers are notified of changes under their Data Processing Agreement.

We are based in India and some providers operate in other countries. For personal data from the EEA, UK or Switzerland we rely on adequacy decisions where available and otherwise on the European Commission’s Standard Contractual Clauses (and the UK Addendum), with a transfer risk assessment and supplementary safeguards such as encryption.

Under the DPDP Act we transfer personal data outside India only to countries not restricted by the Central Government, and we honour any stricter sector rules that apply to you.

We use encryption in transit and at rest, role-based access, least-privilege administration, logging and monitoring, and regular reviews. See the Security overview.

If a personal data breach occurs we will notify the relevant supervisory authority within 72 hours where the GDPR requires it, and the Data Protection Board of India and affected Data Principals as the DPDP Rules require, explaining what happened, the likely impact and what you can do.

Everyone

• Know what we hold about you and get a copy (access).
• Correct, complete or update it.
• Have it erased when it is no longer needed or you withdraw consent.
• Withdraw consent at any time, as easily as you gave it. This does not affect earlier processing.
• Unsubscribe from marketing with one click, and object to direct marketing at any time.

Under the GDPR (EEA, UK)

• Data portability, restriction of processing, and objection to processing based on legitimate interests.
• Not to be subject to decisions based solely on automated processing with legal or similar effects.
• Complain to your local supervisory authority (in the UK, the ICO).

Under the DPDP Act (India)

• A summary of the personal data we process and the processing activities, and the identities of those we shared it with.
• Grievance redressal through our Grievance Officer, and nomination of another person to exercise your rights in the event of death or incapacity.
• If you are not satisfied with our response, you may approach the Data Protection Board of India.

Elsewhere

Residents of California and other US states have similar rights to know, delete, correct and opt out. We do not sell or share personal information, and we treat Global Privacy Control as an opt-out.

How to use them

Use the data request form or email privacy@tilarq.com. We may ask you to confirm your identity. We respond within one month under the GDPR (extendable by two months for complex requests, with notice) and within 30 days for DPDP grievances, well inside the 90-day limit in the DPDP Rules. Requests are free unless manifestly unfounded or excessive.

We send newsletters and product news only if you ask for them, and confirm your address first (double opt-in). Every email has a one-click unsubscribe link. Service emails about your account, security or billing are not marketing and continue while your account is active.

Tilarq is a business product and is not directed at anyone under 18. We do not knowingly process children’s personal data, and we never track, behaviourally monitor or target advertising at children. If you believe a child has given us data, contact privacy@tilarq.com and we will delete it. If we ever offer a service to children we will first obtain verifiable consent from a parent or lawful guardian as the DPDP Rules require.

This is version 2026-09-25. If we make a material change we will update the date above, and where the change affects how we use data you gave us, we will tell you in advance and, where required, ask for fresh consent.

Questions or concerns: privacy@tilarq.com. Grievances: Grievance Officer, Techliphant Technologies Pvt. Ltd., grievance@tilarq.com. Post: Techliphant Technologies Pvt. Ltd., Pune, Maharashtra, India.